What is laser etching?

Laser etching is a process that creates designs on products by removing the surface layer. To produce the design, the laser beam delivers a high amount of energy to a small area. As a result, the surface material, such as paint or powder coating, is removed, revealing the stainless steel of the cup underneath. The resulting design will therefore always be silver in color.

How soon can we get them?

All orders take between 10-15 business days to complete once the approval and billing process is finished. Times may vary during peak season. Once your order is complete you will receive a tracking number to let you know that your order has shipped.

What's the minimum?

We require a 24pc minimum order - all the same Swig style and pattern with the same artwork. You may then increase your order in 6pc increments.

Can a cup be etched on both sides? How is that priced?

Yes, we can etch a logo on both sides for an additional $4 USD ($5 CAD) per cup.

What type of artwork should I submit?

In order to produce a print-ready image, artwork must be sent as vector files (i.e. AI, EPS, SVG) at 300dpi with all fonts converted to outlines, curves, or paths.

The customer is responsible for ensuring accuracy, including but not limited to correct artwork, spelling, sizing, and placement.

Once we receive an order with artwork, we will email a digital proof and quote within 1-2 business days (times may vary during peak season).

Can I have my logo printed?

If you have a special request for a large customized order with color ink printing instead of laser etching, please email [email protected].

When am I charged for my order?

Payment is processed once we receive your proof approval, before production is started.

How are my Swigs packaged?

They're packaged in inner boxes of 3. Each Swig will have a hang tag attached to the lid and an informational insert included.

Do you accept special requests?

If you have a special request for a large, customized order please email [email protected].